Utility Billing 408-779-7221

Water & Sewer Rate Adjustments
In July of 2011 the City of Morgan Hill completed an analysis of the city’s current water and wastewater rate structure. The results of this study and the proposed adjustments and process can be followed on the Rates 2012 web page.

For the most current rate's please see the Current Rate Schedule (PDF).

View & Pay Your Water Bill Online
The City of Morgan Hill offers Online Bill Pay for water customers to make one time payments from anywhere, anytime; or to automate your monthly payments by scheduling them to be paid on the date due. This service will also help you reduce your mail with paperless billing that provides email alerts when your statement is ready for viewing and 24 hour access to your statements, message inserts, and past payments made through the online service.

It's easy to enroll. All you need is your account information from your last bill, your email address, and your checking account, credit card or debit card information.

General Water & Sewer Information
The City of Morgan Hill's Utility Billing Office provides water and sewer services to customers in Morgan Hill. Bills are processed monthly and based upon actual water consumption. Read more about general information.

The "Water Connection (PDF)" is a yearly publication which provides our customers with water quality data, our annual flood report, water conservation tips and more.

Start or Cancel Water Service
You start service by coming into or contacting utility billing at least one business day before services are requested. The city requires all customers to complete and sign an application/contract form, then submit it along with a legible copy of the primary account holders driver's license.
To cancel services, you must contact utility billing, in writing, at least one business day prior to the cancellation date requested. All requests to cancel service will shut water off on the morning requested. You may also request cancellation by using our Online Cancellation Form.

Direct Pay Information
The utility billing office currently offers a direct pay option to make paying your water bill easier. Sign up with Direct Pay and have your water/sewer bills automatically deducted from your checking account. Direct Pay Form (PDF).

What if I had a water line break?
The utility billing office offers courtesy assistance in the event a customer experiences a substantial increase in water use due to a water line break. Download Leak Adjustment Policy / Guidelines (PDF) for more information.

If you see a water leak, you may report it online. If you see a sewer leak in the street, you may report it here.


Additional Questions About Your Water / Sewer Account
For more information or questions regarding your water/sewer account, you may contact the Utility Billing Office.
Ph: 408-779-7221
Fx: 408-778-1564
Email - Please allow up to 2 business days for a response.

Additional Ways to Save Water and Money
For more information on ways that you can conserve water and reduce your monthly bill, visit our Water Conservation page.