Utility Billing 

View & Pay Your Water Bill Online
The City of Morgan Hill offers Online Bill Pay for water customers to make one time payments from anywhere, anytime; or to automate your monthly payments by scheduling them to be paid on the date due. This service will also help you reduce your mail with paperless billing that provides email alerts when your statement is ready for viewing and 24 hour access to your statements, message inserts, and past payments made through the online service.


It's easy to enroll. All you need is your account information from your last bill, your email address, and your checking account, credit card or debit card information


Start or Cancel Water Service

You start service by coming into or contacting utility billing at least one business day before services are requested. The city requires all customers to complete and sign an application/contract form, then submit it along with a legible copy of the primary account holders driver's license.


To cancel services, you must contact utility billing, in writing, at least one business day prior to the cancellation date requested. All requests to cancel service will shut water off on the morning requested. You may also request cancellation by using our Online Cancellation Form


Water & Sewer Rates


In December 2015, the City of Morgan Hill completed an analysis of the city’s current water and waste-water rate structure. Adopted rates

For the most current rates please see the Current Rate Schedule (PDF)

Water

Effective July 1, 2018, the Santa Clara Valley Water District (SCVWD) will increase the groundwater extraction fees that it charges the City of Morgan Hill. The production fee increase by the SCVWD exceeds what the City anticipated and had built into its rate structure. Therefore, the City will be passing on the recent unanticipated costs to its water customers.This increase to the volumetric charge is approximately $0.10 per unit (HCF) of water consumed. which is still less than $.004 per gallon for this valuable resource. For the average customer who consumes 14 units per month, this increase will amount to an additional $1.40 per month. This nominal water rate increase for Morgan Hill customers will take effect August 1, 2018.

Wastewater

The residential wastewater charge is based on the average measured volume of water consumption for the three consecutive low water usage months between the months of November and April. The three low water usage months are determined annually based on the total water consumption of all customers. The charge is adjusted during the month of July each year. For new customers without a winter average in the home, the single-family rate assumes a winter average of 8 HCF, and multi-family rate assumes a winter average of 4 HCF.

You may contact Utility Billing Division for a review of the wastewater charge assessed on your account.

For non-residential customers the wastewater volume charge is based on actual monthly water consumption.

The City Council is currently considering wastewater rates adjustment. More information can be found on the 2019 Wastewater Rate Adjustment web page.

General Water & Sewer Information


The City of Morgan Hill's Utility Billing Office provides water and sewer services to customers in Morgan Hill. Bills are processed monthly and based upon actual water consumption. Read more about general information.

The "Water Consumer Confidence Report (PDF)" is a yearly publication which provides our customers with water quality data. 

Provisions of the California Health and Safety Code specify that public water systems serving more than 10,000 service connections must prepare a Public Health Goals report on water quality every three years. 2016 Public Health Goals Report

How do I report a leakage?


If you see a water leak, you may report it online. If you see a sewer leak in the street, you may report it here.