What if I cancel or do not show for my ride?

When you book a ride with MoGo you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If due to some reason you are not able to take the ride, we advise you to cancel as soon as possible.  

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1. How do I schedule a MoGo ride?
2. Where can I board MoGo?
3. What type of seats can I book?
4. Children & Youth: What is MoGo's policy for car seats?
5. How do I cancel or change a scheduled ride?
6. How do I pay for my ride?
7. How do I know when a driver will pick me up?
8. Is the MoGo service ADA acccessible?
9. How long will the driver wait for me?
10. What if I cancel or do not show for my ride?
11. How will I recognize my MoGo ride?
12. What if I don't have a smartphone?
13. What if I am traveling with a pet?
14. Can I book in another language besides English?
15. How do I qualify for a discounted fare?
16. Who will be my driver?
17. Do all MoGo drivers have a background check?
18. What other modes of transit can I connect to?
19. Is this service meant to replace bus service?
20. How is MoGo funded?
21. Will I be able to rate my trip?
22. What if I have comments, concerns, or questions about MoGo?