Bid Number: PD-001
Bid Title: RFP for Information Technology Managed Services
Category: Professional Services
Status: Closed
Bid Recipient: Human Resources Department, City of Morgan Hill


The City is interested in receiving proposals from qualified information technology firms specializing in comprehensive managed services. Ideally, the City prefers firms with some familiarity with a municipal environment however will entertain a company or companies that can supply specific needs in the requested IT areas. Such providers should be able to provide responsive, high-quality services that are specific to the criteria listed or can show strengths in all criteria.

The City seeks to hire a vender to provide a comprehensive team capable of enhancing the current City infrastructure, cybersecurity, business systems, promote resiliency, ensure a maximum return on its technology-related investments, and run daily operations.

The City currently uses a hybrid in-house/outsourced approach to implement these services. Working knowledge and experience with municipal operations is preferred; the City currently uses approximately 35 applications to supports its operations, including but not limited to: Microsoft Office 365; Central Square (formerly Superion) One Solution Finance; Stone Hill Municipal Solutions Payment Center, Vision, Kronos, Enterprise GIS, ArcPro, PublicEye, Rec Pro, Cityworks, as well as a significant number of legacy applications.

The current firm providing managed services to the City supplies two on-site personnel to respond to daily network and user needs, in addition to off-site 24/7 monitoring and patching. The preferred vendor will provide comprehensive support and expertise needed to ensure the City’s information technology systems enable municipal operations daily, as well as providing overall guidance for network enhancements and future growth. Proven diagnosis and assessment capabilities, expert technical skills, availability, and strong customer service are required.

Regular communication, collaboration and coordination with the City’s IT Director is critical to the success of the chosen vendor. Preferred vendors must be able to illustrate experience working in dynamic, high-paced environments, including strategies used to ensure work is properly coordinated and deployed.

Publication Date/Time:
9/10/2021 1:30 PM
Publication Information:
Morgan Hill Times
Closing Date/Time:
10/29/2021 12:00 PM
Submittal Information:
City of Morgan Hill Human Resources Dept., 17575 Peak Avenue, Morgan Hill, CA 95037
Bid Opening Information:
Not publicly opened
Addendum Date/Time:
09/21/21; 10/21/21
Contact Person:
The contact person for this RFP is Chief of Police, Shane Palsgrove, at
Download Available:
City of Morgan Hill website
Plan & Spec Available:
Business Hours:
Monday-Friday 8 am to 5 pm
The City of Morgan Hill seeks qualified Information Technology (IT) Service Providers to assist with IT related functions that are to include, Endpoint and Printer Management, Server Management, Network Maintenance & Monitoring, Helpdesk support and on-site support, Cyber Security, Vendor Management Network Architecture and Design and Enterprise GIS.
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