The City is interested in receiving proposals from qualified information technology firms specializing in comprehensive managed services. Ideally, the City prefers firms with some familiarity with a municipal environment however will entertain a company or companies that can supply specific needs in the requested IT areas. Such providers should be able to provide responsive, high-quality services that are specific to the criteria listed or can show strengths in all criteria.
The City seeks to hire a vender to provide a comprehensive team capable of enhancing the current City infrastructure, cybersecurity, business systems, promote resiliency, ensure a maximum return on its technology-related investments, and run daily operations.
The City currently uses a hybrid in-house/outsourced approach to implement these services. Working knowledge and experience with municipal operations is preferred; the City currently uses approximately 35 applications to supports its operations, including but not limited to: Microsoft Office 365; Central Square (formerly Superion) One Solution Finance; Stone Hill Municipal Solutions Payment Center, Vision, Kronos, Enterprise GIS, ArcPro, PublicEye, Rec Pro, Cityworks, as well as a significant number of legacy applications.
The current firm providing managed services to the City supplies two on-site personnel to respond to daily network and user needs, in addition to off-site 24/7 monitoring and patching. The preferred vendor will provide comprehensive support and expertise needed to ensure the City’s information technology systems enable municipal operations daily, as well as providing overall guidance for network enhancements and future growth. Proven diagnosis and assessment capabilities, expert technical skills, availability, and strong customer service are required.
Regular communication, collaboration and coordination with the City’s IT Director is critical to the success of the chosen vendor. Preferred vendors must be able to illustrate experience working in dynamic, high-paced environments, including strategies used to ensure work is properly coordinated and deployed.